Powering Nonprofits.
Maximizing Impact.
Better Technology. Stronger Fundraising. Greater Impact.
Ongoing Support for the Systems Your Teams Rely On
Your CRM and data ecosystem don’t stand still after go-live—and neither should your support. BrightVine’s Managed Services are designed to help mission-driven organizations keep their fundraising technology stable, secure, and continuously improving, without relying on ad hoc fixes or over-burdened internal teams.
We provide flexible, expert support for Blackbaud CRM, Raiser’s Edge NXT, integrations, and the broader data environment, acting as an extension of your team to ensure your systems evolve alongside your strategy.
Implementation with a Data-First, Integration-Ready Approach
Our Managed Services go beyond break-fix. We combine technical expertise with strategic guidance to help you:
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Resolve issues quickly and effectively
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Optimize configurations
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Maintain data quality and integration health
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Prepare for upgrades, new features, and new initiatives
Whether you need steady operational support or help navigating more complex issues, our team brings deep platform knowledge and real-world nonprofit experience.
What We Support
BrightVine Managed Services typically include support for:
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Blackbaud CRM and Raiser’s Edge NXT configuration, audits, batch entry, acknowledgements, imports/exports, cleanup, and more.
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Integration monitoring and troubleshooting
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Reporting, dashboard, and query support
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Security and permissions updates
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Release and upgrade planning
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For Blackbaud CRM, we provide application management for self-hosted customers who need assistance monitoring performance, applying service packs, backup management, customization deployment, and more.
We tailor support to your environment, your team’s capacity, and your roadmap.
A Partnership Model
Our Managed Services are built around long-term partnership, not ticket volume. We work closely with advancement, IT, and operations teams to understand priorities, anticipate needs, and provide proactive guidance. This includes:
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Regular check-ins and roadmap alignment
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Knowledge transfer and documentation
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Advisory support
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Access to consultants who know your system and your organization
Who this is for
Our Managed Services are ideal for organizations that:
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Rely on Blackbaud and integrated systems for mission-critical operations
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Want consistent, expert support without building a large internal team
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Need to backfill staff when they're on leave
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Need a trusted partner to help them scale, modernize, and govern their data environment