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BrightVine Managed Services

BrightVine's Managed Services offer comprehensive strategic business operations to optimize your organization's performance. Our team of skilled professionals, coupled with cutting-edge technology and streamlined processes, delivers more efficient and effective outcomes. By entrusting your operations to BrightVine, you can focus on accelerating your organization's mission, knowing that your operations are in capable hands.

Now, more than ever, nonprofits are facing unprecedented operational challenges and possibilities

At BrightVine, our team of experienced industry experts will work hand-in-hand with your organization to maximize the potential of your technology, freeing you up to focus on fundraising and fulfilling your mission. Our consultants become an extension of your in-house team, fully dedicated to helping you achieve measurable ROI and KPIs. We provide dedicated resources who take the time to learn the intricacies of your business, and offer value throughout the entire partnership. We support a variety of software solutions to meet your unique needs.

Optimize operations and accelerate outcomes

BrightVine utilizes a best practices approach to managed services that enable our clients to concentrate on building strong constituent relationships and managing fundraising and programs. Our team works as an extension of yours, with the capability to either enhance or entirely manage your data management requirements.

BrightVine has proven to be a reliable partner in managing our organization's complex multi-company direct mail plan, encompassing over 100 direct mail appeals annually across seven 501c3s. Their expertise in Raiser's Edge 7 is exceptional, and they handle tasks such as segmentation, NCOA/Data Quality updates, and deduplication with ease.

In addition to their direct mail services, BrightVine's DMS division provides us with valuable marketing services such as segmentation, analysis, and data pulls for our mail houses. BrightVine's team is unparalleled in its expertise and responsiveness.

Over the years, BrightVine has helped us refine our database to optimize our campaigns by analyzing and segmenting our data to ensure we are targeting the right groups and not wasting money on unprofitable groups. As a result, our campaigns have become increasingly profitable over time.

Paul Burke

Chief Technology & Information Officer for Development

St. Anthony's Guild

Application & Data Management

Products we support:

Raiser's Edge/NXT

Blackbaud CRM

Salesforce NPSP & Marketing Cloud

Omatic Tools

Engaging Networks

Blackbaud CRM: 

  • Backups, upgrades, patch application, regular maintenance

  • Cloning of environments 

  • Deployment of customizations 

  • Database refreshes 

  • Performance Monitoring 

  • Application monitoring 

  • Long-Running Process Summary Report (weekly)

  • Business Process Trending Performance Report (monthly) 

  • Database Growth Report (monthly) 

  • Scheduled Process Failure Report (daily)

ALTRU

The Raiser's Edge / RE NXT

Salesforce

Omatic tools

  • Direct Marketing / Integrated Campaign Management 

  • Imports (ex. NCOA, Acquisition Files, Gift Files)

  • File Pulls/Exports (ex., Co-Op, House Files)

  • Segmentation, Queries, and Analytics

  • Acknowledgment processing, Receipting, and Reminder processing

  • Global change execution 

  • Management of 3rd party vendors 

Engaging Networks: 

  • Design and Development

  • Account Management Services

  • Technology Development

  • Implementation Strategy 

Managed Services benefits:

Why work with BrightVine over another vendor?

  • 24- 72 hour turnaround time (task-based)

  • 12-hour turnaround time for emergency campaigns

  • 1-hour response for "down" and "critical" issues

  • Dedicated project teams

  • The most flexible contract terms in the market

  • Access to proprietary tools that make our services even quicker and more accurate

  • Highly competitive pricing

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