PROFESSIONAL SERVICES by BrightVine

We serve the unique needs of the nonprofit sector – institutions of higher education, human services, NGO, advocacy, faith-based, and arts and cultural organizations – whether that be selecting new software, building custom solutions, implementing software or building technology road maps, our team is here to help you.

Strategic Services

 

BrightVine has successfully helped organizations run RFPs and RFIs for the last 11 years. Beginning with St. Jude Children's Hospital and continuing on with Boston College, Virginia Tech, Save the Children, and many more, our team can provide software selection expertise.   

 

From CRM selection to selection of donation platforms, giving day platforms, MDM solutions, and many others, the experience our CEO, Ed Crantz, brings from Accenture combined with the expertise of longtime nonprofit leaders like Stacey Segal, COO, Rich Muniz, CTO, and our Sr. Directors Dan Bourg (World Wildlife Fund and ALS), and Julie Feener Delorme (Blackbaud and Exponent Partners, a Premier Salesforce Partner) makes us a great strategic partner. 

  • Strategic Services

    • CRM Strategy

    • Needs Analysis

    • System/Software Selection

    • Information Technology Governance

    • Implementation or upgrade planning

    • Project Oversight & Advisory Services

  • RFPs

    • Gather Requirements 

    • Develop and Run RFP 

    • Guide customer through analysis process

    • Conduct Interviews 

    • Assist with pricing models and budget development

    • Advise during vendor negotiations 

Blackbaud CRM

  • Strategic & Advisory Services

    • Needs Analysis

    • Implementation or upgrade planning

    • Project Oversight & Advisory Services

    • Change Management 

    • Program & Project Management

  • Customizations & Integrations 

    • Applications Architecture Design

    • Blackbaud CRM™ performance testing, analysis, and tuning

    • Data Mapping and data transformation (data hygiene) 

    • System and Data Automation 

    • Test Planning and Execution 

    • Process Optimization

  • Consulting Services

    • Business Process Engineering

    • Best Practices Consulting

    • Business Requirements Analysis

    • Software Design and Configuration

    • Custom training and custom training guides

  • Reporting and BI Solutions

    • Business Intelligence and Architecture design

    • Custom Reports (SSRS, Tableau, Power BI)

    • Data Warehouse extension

    • Custom data warehouse solutions

The Raiser's Edge and RE NXT

  • Consulting 

    • RE/RENXT Audits 

    • Implementation Support 

    • Upgrades and Migration Planning

    • Business Process Design or Redesign

    • Database Setup/ Configuration 

    • RE / RE NXT Training 

    • Go Live Assistance 

    • Custom Policy and Procedures manuals 

ALTRU and other products 

  • Consulting 

    • Altru Audits 

    • Implementation Support 

    • Migration Planning

    • Business Process Design or Redesign

    • Database Setup/ Configuration 

    • Training 

    • Go Live Assistance 

    • Custom Policy and Procedures manuals 

 

Engaging Networks

 
  • Consulting 

    • Implementation

    • Strategy 

    • Design and Development

    • Account Management 

    • Integration 

    • Managed Services 

How we RE: Thought The United States Fund For UNICEF 's Integrated Marketing Design and Data Management Services:

 

During the implementation of Blackbaud CRM™,  The United States Fund for UNICEF (USF), turned to BrightVine to redesign and implement their Marketing and Communications processes and to take over day-to-day operations for all Managed Services.  BrightVine used the Marketing and Communications tools within Blackbaud CRM™ to maximize the effectiveness of USFs business processes. 

 

Following implementation, BrightVine began managing the USF production schedule and creates all mailings, file pulls, data dumps, etc... from within Blackbaud CRM™.   

 

By using our proprietary tools, we can provide a turn-around time of 72 hours for the majority of all tasks. Our dedicated team of Managed Service Consultants provides fast and reliable customer service to our clients and their other vendors.

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