WORK THAT MATTERS
Put your passion to work by supporting organizations that are changing the world. We're not the ones curing cancer or building homes, we're the ones supporting the technology that empowers our customers - like St. Jude Children's Hospital and Habitat For Humanity - to focus on their missions.
We're a company where entrepreneurial minds thrive. Our Values are important. They are not a poster on the wall or a cute t-shirt. They are how we should work each and every day. No matter how good your skills or work might be, the values are not optional. They are the “how” in the “what” we do.
We’re looking for smart, collaborative people to help us solve the challenges our customers face every day.
Work Hard. Play Hard. Make A Difference!
Benefits of working at BrightVine:
Health Insurance
Performance Bonuses
Training
Work From Home
Paid Time Off
IRA Matches
Annual Company Trip
Flexible Schedules
Paid Holidays
Current Opportunities:
Blackbaud CRM Technical Support Analyst
The Blackbaud CRM Technical Support Analyst role at BrightVine is responsible for providing technical support for Blackbaud CRM database and application issues. In this role, the Analyst will manage incoming support requests and manage critical incidents for enterprise-level customers.
Are you:
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Detail-oriented?
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Focused?
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A self-starter?
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Able to operate in a fast-paced environment?
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A multi-tasker?
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A good communicator?
If this describes you, take a look at what you'll do:
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Create technical documentation.
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Deploy, configure, and manage multiple Blackbaud CRM™ environments.
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Ability to troubleshoot database performance and the ability to tune the database as needed.
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Manage SLAs and delivery of support from detection/report through resolution.
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Conduct root causes analysis and implements resolutions.
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Record, review and categorize all tickets. Respond to tickets in a timely manner.
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Keep accurate records.
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Attend meetings and deliver project status updates (both internally and with clients).
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Manage access to FTP sites for customers.
What You'll Need To Know:
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Experience with Blackbaud CRM™ specifically required.
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Experience with other packaged software solutions preferred.
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Deep Experience with SQL Server 2014/2016.
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Experience with Service-Oriented Applications required.
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Experience with Microsoft Azure, Amazon Web Services, and others preferred.
Qualifications
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1-2 years managing infrastructure and environments.
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Proven analytical and problem-solving skills.
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A successful track record of delivering complex projects.
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BS or BA degree or relevant experience.
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Ability to adhere to the highest standards of professionalism and care when dealing with confidential client and company information.
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Proven organizational and multitasking skills, with the ability to effectively prioritize and balance workload.
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Available on a 24x7x365 basis for critical events.
Locations
SC, NC, GA, MA, OH, TN or FL only
