MANAGED SERVICES FOR THE RAISER'S EDGE

BrightVine Solutions offers managed services for nonprofit organizations.  Our team of experts will partner with your organization and provide management and execution of your campaigns, programs, data analysis, and other needs. Think of us as an extension of your team. We offer solutions for customers that may not have the time, resources, or expertise to manage and operate their own CRM. Our data management team has extensive experience using Blackbaud™ software and other industry-standard products.

Managed Services

At BrightVine, we use a best practices’ approach to managed services which empowers our clients to focus on constituent relationships, fundraising and program management. Our team is an extension of your team and can augment or completely fulfill your data management needs.

Our Managed Services team can provide:​

  • Direct Marketing Campaign Management 

  • Imports (ex. NCOA, Acquisition Files, Gift Files)

  • File Pulls/Exports (ex.  Co-Op, House Files)

  • Segmentation, Queries, Reports, and Analytics

  • Data & Gift Entry

  • Acknowledgment processing, Receipting, and Reminder processing

  • Global Change execution 

  • End User Training and Support 

  • Management of third-party vendors 

  • Project Management 

  • Complex system configuration

Managed Services benefits:

Why work with BrightVine over another vendor?

  • 24- 72 hour turnaround time (task-based)

  • 12 hour turnaround time for emergency campaigns

  • 1-hour response for "down" and "critical" issues

  • Dedicated project teams

  • The most flexible contract terms in the market

  • Access to proprietary tools that make our services even quicker and more accurate

  • Highly competitive pricing

BrightVine Provides DMS services for...​

  • The Raiser's Edge®

  • Blackbaud Direct Marketing™ (BBDM)

  • Import O'Matic™