MANAGED SERVICES 

BrightVine Solutions offers managed services for nonprofit organizations.  Our team of experts will partner with your organization and provide management and execution of your campaigns, programs, data analysis, and other needs. Think of us as an extension of your team. We offer solutions for customers that may not have the time, resources, or expertise to manage and operate their own CRM. Our data management team has extensive experience using Blackbaud™ software and other industry-standard products.

Managed Services

At BrightVine, we use a best practices’ approach to managed services which empowers our clients to focus on constituent relationships, fundraising and program management. Our team is an extension of your team and can augment or completely fulfill your data management needs.

Our Managed Services team can provide:​

  • Direct Marketing Campaign Management 

  • Imports (ex. NCOA, Acquisition Files, Gift Files)

  • File Pulls/Exports (ex.  Co-Op, House Files)

  • Segmentation, Queries, Reports, and Analytics

  • Data & Gift Entry

  • Acknowledgment processing, Receipting, and Reminder processing

  • Global Change execution 

  • End User Training and Support 

  • Management of third-party vendors 

  • Project Management 

  • Complex system configuration

Application Management

Should you choose to self-host your Blackbaud CRM database(s), BrightVine can assist your team with database maintenance, upgrades, patching, designing and configuring new and existing instances of Blackbaud CRM including: 

  • Database Maintenance

  • Database Growth and Performance Monitoring

  • Environmental checks

  • Server Patch Management

  • Security Audits

  • Weekly, Monthly, and Quarterly hosting checklist items to ensure stability

  • Hosting Vendor Management

  • Upgrade and Patch Management

  • Customization Deployment

Managed Services benefits:

Why work with BrightVine over another vendor?

  • 24- 72 hour turnaround time (task-based)

  • 12 hour turnaround time for emergency campaigns

  • 1-hour response for "down" and "critical" issues

  • Dedicated project teams

  • The most flexible contract terms in the market

  • Access to proprietary tools that make our services even quicker and more accurate

  • Highly competitive pricing

Products we can help with?

BrightVine Provides DMS services for...​

  • Blackbaud CRM™

  • The Raiser's Edge™/ Blackbaud Direct Marketing™ (BBDM)

How we RE:Thought The United States Fund For UNICEF 's Services:

During the implementation of Blackbaud CRM™,  The United States Fund for UNICEF, turned to BrightVine to redesign and complete the implementation of their Marketing and Communications business processes and to take over day-to-day operations for all Managed Services. BrightVine manages the production schedule, creates all house and acquisition mailings, completes file pulls, data dumps, and other jobs from within Blackbaud CRM™.   

 

By using our proprietary tools, and dedicated project team, we can provide a turnaround time of 72 hours for the majority of all tasks (down from 10 day turnaround times from a previous vendor.) Our dedicated team of Managed Service Consultants provides fast and reliable customer service to our clients and their other vendors.

© 2017 BrightVine Solutions | All Rights Reserved

Contact BrightVine

Offices:

Boston*

Charleston*

Charlotte

Nashville

Gainsville 

Jacksonville/ Savannah 

Let's Connect

843-900-4287

BrightVine Solutions, Inc. (BrightVine) is a member of the Blackbaud partner network. BLACKBAUD®, THE RAISER'S EDGE®, BLACKBAUDINTERNETSOLUTIONS®, BLACKBAUD CRM®, and RAISER'S EDGE® are registered trademarks of Blackbaud.  BRIGHTVINE, the BRIGHTVINE® LOGO, BRIGHTVINE DATALOADER® and DELIVERING EXCELLENCE FOR GOOD® are registered trademarks of BrightVine Solutions.

 

All other third-party trademarks mentioned on this website are the property of their respective owners.  Learn more about BrightVine on our blog